Frequently Ask Questions (Please browse through this questions before contacting us)
Ordering
o Can I change my order during checkout?
o What payment methods do you accept?
o What if I don't have a credit card?
o Do I have to sign up for a monthly shipment program when I order?
o Is this site secure?
o Can I purchase by phone?
o Do you accept international orders?
o Can I add to my order once it is submitted?
* Shipping
o When will my order arrive?
o Who will deliver my package?
o What if my product was damaged?
o What if my order was never received, even if it was reported as delivered?
o Where is my replacement or refund?
o How is the shipping cost calculated?
o Do you accept international orders?
* Billing
o How do I cancel my order?
o How was I enrolled in the auto-ship program?
o When will my credit card account be charged?
o Am I responsible for bank overdraft fees?
* My Account
o How do I access my account? How do I change my billing and shipping information?
o What if an error occurred when placing an order?
* Privacy Policy
* Return Policy
o How long will it take to process returns?
o What do I do if I receive a damaged product?
o What if shipping and delivery errors occurred with my order?
Still Need Help? - Please contact us by calling 1-800-368-6693