Frequently Asked Questions - Shipping :
* When will my order arrive?
* Who will deliver my package?
* What if my product was damaged?
* What if my order was never received, even if it was reported as delivered?
* Where is my replacement or refund?
* How is the shipping cost calculated?
* Do you accept international orders?
Most orders will arrive within 4 to 7 business days after your order has been processed.
Please allow 1 to 2 business days to process your order. This allows enough time to process your credit card payment through your financial institution.
Please note: When paying by check, your order may be held for up to 10 business days, so that funds can clear through your financial institution. If your order does not arrive within 30 days, there may be a problem due to inventory backorder or a problem with the mailing address.
Orders will be delivered via the most efficient shipping method available, which in most cases will be the United States Postal Service (USPS). Unfortunately, at this time, we do not accept requests for a specific shipping method.
Once your order has been shipped, you will receive a shipped confirmation e-mail, which will include your USPS Tracking Number. To track your order, simply logon to www.usps.com.
If your order does not arrive within 30 days, there may be a problem due to inventory backorder or a problem with the mailing address.
What if my product was damaged?
Please retain the damaged product for you may be requested to expose it to representatives of the carrier and please contact our customer service representatives at 1-800-368-6693. We will ship a replacement order out to you as soon as possible. Orders will be delivered via the most efficient shipping method available, normally FedEx Home Delievery Service or the United States Postal Service. Unfortunately, at this time we are unable to process requests for a specific ship method.
What if my order was never received, even if it was reported as delivered?
If for any reason you never received your order even though it showed Delivery Confirmed by the FedEx or USPS tracking number, please contact www.fedex.com or your local post office first with this tracking information. FedEx or the post office will assist you in locating this order. If you have contacted www.fedex.com with your trcking number or you local post office and still failed to locate your order, please contact our customer service support immediately as we will be more than happy to assist you with the problem.
Where is my replacement or refund?
Requests for replacements or refunds if applicable will be processed promptly upon receipt of your returned package. Allow 7 - 14 days (not including delivery time for mail refunds) from when we accept your returned Product for the processing of your credit. Please keep in mind the customer's bank has to post our credit in the billing cycle in which it was received; hence the number of days it takes for the credit to post to the customer's account can slightly vary depending on how quickly the customer's bank posts our refund.
Note: If you should receive the original order in the meantime, please let us know, and kindly return the extra shipment to our warehouse. We thank you for your cooperation and patience.
How is the shipping and handling cost calculated?
We charge a standard shipping and handling cost based on number of items ordered or on weight for some items added to a standard order to cover part of our processing, handling and shipping costs.
Do you accept international orders?
At this time, we are unable to offer the Risk-Free Trial outside of the continental United States, but you can purchase BIOSKINFORTE for shipping to Alaska, Puerto Rico, Hawaii... and outside the US at www.biocutis.com/forte/.